Shipping policy
Shipping & Delivery Information
At Hangzhou Kefu Network Technology Co., Ltd., we are committed to providing reliable and secure shipping services to ensure your order arrives safely and on time.
The total delivery time consists of two stages:
1. Order Processing Time
Processing time includes order verification, product preparation, quality inspection, and packaging.
After your order is successfully placed and payment is confirmed, orders are generally processed and shipped to our fulfillment partners within 72 hours.
Please note that processing times may vary depending on product availability, order volume, and special circumstances.
2. Shipping Time
Shipping time refers to the period required for your package to travel from our warehouse or fulfillment center to your delivery address.
Estimated Delivery Times
USA & Canada
Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items)
Australia & New Zealand
Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items)
United Kingdom & Europe
Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items)
Other Countries
Standard Secured Shipping & Insurance: 2–5 weeks (for in-stock items)
Please note that delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, holidays, and other factors beyond our control.
Shipping Protection & Insurance
Insured Shipping
If your package is lost during transit or arrives damaged, we will provide a replacement item at no additional cost, provided that sufficient proof of the issue is submitted.
Priority Insured Shipping
With Priority Insured Shipping, your order receives priority handling when daily orders are submitted for fulfillment.
Depending on current order volume and production schedules, delivery times may be similar to Standard Shipping. Your package will also include shipping insurance protection.
Multiple Package Deliveries
Some orders may be shipped in separate packages and arrive at different times. This may occur because we work with fulfillment centers and warehouses in different locations to improve delivery efficiency.
Tracking Information
Tracking numbers may require several days (sometimes up to one week) to update and display accurate shipping information.
You can track your order through third-party tracking services such as:
For certain countries or regions, tracking updates may be limited during international transit.
Delivery Delays
During periods of high order volume, promotional events, holidays, or unexpected logistics delays, your shipment may take longer than the estimated delivery timeframe.
We sincerely appreciate your patience and understanding. At Hangzhou Kefu Network Technology Co., Ltd., we always prioritize product quality and careful fulfillment rather than rushing orders at the expense of quality.
Thank you for choosing us. We are working hard to ensure your order reaches you as quickly and safely as possible.
Order Modification Requests
If you need to update or modify your order, please contact our customer support team within 24 hours of placing your order.
Please send your request to:
Email: support@elvyraskin.com
We will do our best to assist you with any necessary changes.
However, once your order has been shipped, we are unable to modify or cancel the order.
To avoid any issues, please carefully review your selected product size, color, quantity, and shipping information before completing your purchase.
Company:
Hangzhou Kefu Network Technology Co., Ltd.
Registration Number: 91330110MAKDL00E4Q
Address: Room 1009, No. 31-8, Jingchang Road, Wuchang Street, Yuhang District, Hangzhou City, Zhejiang Province, 310023，China